As a landlord, it’s your responsibility to be proactive in managing your relationship with tenants and ensuring that they’re safe and comfortable living in your property. Many people know that a bad landlord can make or break the deal when it comes to deciding where to rent. Having a good landlord that you know you can trust and will be reliable when it comes to fixing any unforeseen issues is crucial. So, as a landlord how can you be proactive in keeping your tenants happy? We have 3 maintenance tips that’ll make your tenants feel seen and heard and encourage them to continue renting from you in the future- And even spread the good word to their friends and family!
Address All Concerns Promptly
This one may seem obvious, but you’d be surprised how many landlords lose out on good tenants because of their failure to address concerns in a timely manner. Even if they seem like minor concerns to you, if the tenant brought it to your attention, it’s because they are looking for a solution. Whether it be a leaky faucet, broken toilet, dripping pipe, etc., taking care of these problems quickly will show that you care about their comfort in your property. Even better, offering routine maintenance checkups throughout the year will help to identify any concerns before they become an issue. This will go a long way when it comes to deciding whether or not to resign a lease.
While being a landlord is technically a business transaction, it’s important to remember that we’re all people first. Rather than looking at your tenants like a dollar sign, treat them as humans first. After all, you are providing them with shelter, one of the most basic human needs! So, always keeping in mind their comfort and happiness is key to a successful tenant-landlord relationship. For example, if maintenance or repairs is needed, be understanding and respectful of your tenant’s time. If they have young kids that nap during the day, try to work around their schedule if possible. Allowing for open communication and working together to ensure all parties are happy is key.
As you try to attract younger, working professionals to your properties, it’s important to keep in mind what they’re looking for in a place to live. For example, high-speed wi-fi is extremely relevant, especially with so many people still working remotely. Many younger people are also health-conscious, so they may appreciate having a rack for their bicycles. Additionally, if you are making updates to the interior of the units, keep in mind what’s in style. Hardwood floors, stainless steel appliances, and white kitchen cabinets are what many people look for in modern apartments.