Having an open line of communication with your tenant is extremely important to build a trusting relationship and to ensure timely interaction when things come up. If you’re having a difficult time communicating with your tenant, here are some tips for improving that relationship.
1. Highlight the positives
When signage goes up about elevators being out of service or certain amenities not being accessible for a certain period of time, tenants can get frustrated. Instead, highlight the positives! Communicate to your tenants the positive impact of the upgrades and how they will benefit the community as a whole. Sending out a yearly letter recapping upgrades that were made to the property over the last year also helps improve communication while highlighting the positives.
2. Use several methods of communication
Although phone calls and text messages seem to be the easiest methods of communication with your tenants, incorporating new forms of communication can make it easier to find out about any issues. Utilize a forum for tenants to talk, a Facebook group to communicate local happenings, or even send out a monthly newsletter highlighting property upgrades and community happenings. Figuring out which forms of communication your tenants will like the best can take time, so don’t get discouraged. It’s all about trial and error!
3. Keep it simple
Don’t overcomplicate the communication process with your tenants. Keep things short, sweet, and to the point to avoid overwhelming your tenants. If you need information from a tenant or have a deadline for them to meet, be sure to convey that in the easiest manner possible.
4. Encourage feedback
Communicating with your tenants is important and making sure they are comfortable communicating back is just as important. Encourage feedback to help you identify what you are doing well and what areas might need improvement, which will give your tenants a better renting experience. Allowing for feedback (both good and bad!) will also allow your tenants to feel as though their voices are heard.
To learn more about our property management services, give our team a call today at (855) 213-3410.